Returns & Refunds

Effective date: October 11, 2026

Introduction

At Bebe Got Back®, we take pride in our beauty and wellness products. If you are not satisfied with your purchase, you may request a return within 30 days of the original purchase date, subject to the eligibility requirements below.

1. Return Eligibility

To qualify for a standard return, all of the following conditions must be met:

• Your return request must be made within 30 days of the original purchase date.

• The product must be unopened, unused, and in its original factory-sealed packaging, with all safety and tamper-evident seals intact.

• You must provide proof of purchase, such as an order number or receipt.

• You must receive a Return Authorization Number from our Customer Support team before shipping the product.

• The product must have been purchased directly from www.bebegotback.com. Purchases from retailers or other marketplaces are subject to the original seller’s return policy.

For health, hygiene, and quality-control reasons, opened, used, partially consumed, or unsealed products are not eligible for standard discretionary returns. This restriction does not limit remedies required by applicable law for defective, damaged, or incorrectly supplied products.

2. How to Request a Return

Email support@bebegotback.com during our customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding holidays.

Include your order number, the product(s) you would like to return, and the reason for the request.

If your return is eligible, our team will provide a Return Authorization Number and instructions. Before shipping:

  1. Securely pack the unopened, factory-sealed items, preferably in their original outer packaging.

  2. Include a copy of your receipt or order confirmation, marked with your Return Authorization Number.

  3. Email a clear photograph of your packaged return to support@bebegotback.com.

  4. Send your authorized package to the return address below.

Returns sent without authorization may be refused or delayed.

3. Return Shipping Address

BEBE GOT BACK RETURNS

Fulfillment Department

285 Northeast Ave

Tallmadge, OH 44278

United States

Please do not send returns to the manufacturer or to our Delaware business address.

4. Shipping Costs and Responsibility

You are responsible for return shipping costs unless otherwise required by law or agreed to by Bebe Got Back LLC. Original shipping charges are generally non-refundable, except where required by law or where we have made a verified fulfillment error.

We recommend using a trackable shipping service and purchasing insurance for returns valued over $75. We cannot guarantee receipt of packages lost in transit.

5. Bundles and Promotional Offers

Unopened, factory-sealed items purchased as part of a bundle or promotion may be returned only in accordance with this policy.

If a partial bundle return is accepted, the refund will reflect the actual amount paid for the returned items after allocating applicable promotional discounts across the order. Free promotional items do not have a separate cash refund value.

If a promotion requires a minimum quantity or spend, returning part of an order may change the applicable discount, to the extent disclosed at purchase and permitted by law. We will explain the calculation before processing the refund.

6. Refunds

Once an authorized return is received, we will inspect it to confirm eligibility. We will notify you if the return is approved or denied.

Approved refunds are issued to the original payment method within 10 business days after approval. Your financial institution may take additional time to post the credit.

Refunds cover the eligible returned product amount, including applicable taxes as required by law. Original and return shipping charges are generally not refunded, subject to applicable law and the exceptions above.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@bebegotback.com as soon as possible. Provide your order number, a description of the issue, and photographs of the product and packaging if available.

These claims are reviewed separately from the standard unopened-only return policy. We will offer an appropriate remedy, such as a replacement or refund, as required by applicable law. Do not discard the product or packaging until our team has advised you, unless keeping it would be unsafe.

8. Questions and Contact Information

Bebe Got Back LLC

1201 N Market St, STE 111

Wilmington, DE 19801

United States

Email: support@bebegotback.com

Website: www.bebegotback.com

Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be waived.